Telecommunications and construction
User experience designer and researcher
About 2 months to deliver assets
Meeting the crew
I traveled to a subsidiary in Sacramento to learn how the field workers were using the current tool and workflow. They currently use various tools to capture and organize field work data to invoice and bill. I put on a vest, a hard hat, and hopped on the truck to shadow them. I learned about their daily routine as they performed their usual tasks using the mobile application they were trained to use.
After spending time with project managers, I learned that they needed a desktop app to view productivity using statuses to track data uploaded by field inspectors. User would find pending status and other types of statuses useful.
- Favorites feature
- Jobs list to include categories
- Ability to add/attach several segments to a single photo
- Ability to update/replace a photo’s associated FQNID
- Ability to version control the photos
- Ability to filter by employee
The current tool only allowed one photo to be taken at the job site, and did not allow the user to choose an existing photo, forcing them to drive back to the job site for the photo.
Currently the app does not allow users to search through categories, even though there could be over 20 different categories and subcategories to choose from.
To avoid lost work due to network connection issues or the app crashing, users need to have the ability to save draft or work in offline mode.
Currently users are not able to retake a photo before uploading and saving, causing frustrations.